I was buying some medications earlier, and I encountered one very unfriendly saleslady. She looked perennially irritated, as If I was such a bother to her. I was trying so hard not to shout at her, trying to keep myself from uttering expletives.
Somehow, I can relate to her. I know how it is to have a job which involves dealing with an endless line of people in need of your services. In the hospital, it really gets irritating when there seems to be no end to your work, because people keep on appearing, each one seeking consultation, even during the wee hours of the morning.It gets even more annoying when you encounter a person who finds it hard to understand what you're saying, and most especially when you encounter a person who never seems to run out of questions... someone who can be perceived as pesky or a nagger. But that's what the job calls for. I have to deal with different types of people. A hundred dozen truckloads of them. That's something I know I will encounter before I signed up for this job. I admit, I really get grumpy with all the work that I do--- I mean, who wouldn't be grumpy when you haven't slept, taken a bath, and even eaten for more than 24 hours because of the amount of work you do? Add the fact that your seniors keep shouting at you for no apparent reason, it would be hard to keep a smiling face. But each time I encounter a stranger who asks questions, I try to put on a smiling face. And even if I can't put on a smile, at least I try to look like I'm not pissed... just dead tired. I have such a heavier work load compared to that sales lady, so she does not have any right to be pissed like that. She may have other reasons for being so grumpy, still that's no excuse in her profession. She knew what she was getting into when she applied for her job. I say to all people like her who's jobs deal with people, if you can't handle dealing with and endless line of human beings, then you'd better quit your job and find some other way to earn a living! If you can't find other forms of work because your credentials are LACKING, then simply DEAL WITH IT! You have no right to act like royalty, as if customers are a big bother to you, as if you're doing us a great big favor when we conduct business with you, when your credentials are tantamount to nothing.
Sunday, December 17, 2006
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